What to Expect
Here's what happens when you come to Paragon Referrals
Preparing for your referral
It’s important you know what to expect when you attend Paragon Referrals with your pet for your appointment. This ensures you are prepared before the appointment and understand what will happen on the day and during treatment.
Preparing for your appointment
Please arrive 10 minutes prior to your appointment time.
Your pet may need to be fasted before your appointment; our client care team will advise of this when the booking is made. Should fasting be necessary we ask that you don’t feed your pet after 10pm the night before your appointment, however, please make sure fresh water is available at all times. If you pet is less than 6 months old, has special requirements or diabetic please ask a member of our team for advice before withholding food.
If your pet is receiving prescribed medication, follow the medication plan as normal, and bring the medication along to the appointment with you unless otherwise instructed.
It is important that you bring your pet to your appointment, rather than a relative, friend or neighbour. As the person responsible for decision-making, we need to ask you detailed questions about your pet’s history, discuss your pet’s treatment and the financial considerations.
If you are held up in traffic, please notify Paragon Referrals reception as soon as possible.
There is free car parking available on-site with allocated disabled bays and a wheelchair accessible entrance.
If you are unable to keep your appointment, please notify both us and your primary care vet.
Arrival at reception
Please arrive 10 minutes prior to your appointment time, to check the details we hold for you are correct and complete any necessary paperwork.
Complimentary refreshments are available in the waiting area. There are separate waiting areas for cats and dogs.
Your Referral Appointment
During your appointment, our referral veterinary surgeon will take time to obtain a detailed history of your pet’s medical background and gain a full understanding of the current problem. This will involve performing a thorough clinical examination of your pet, any findings and provisional diagnoses will be fully discussed with you at the time.
If your pet is admitted to the hospital, we will require signed consent for any procedures undertaken. It is very important you have a full understanding of your pet’s condition and what the implications of any proposed investigations and treatment may be. This will be detailed on your consent form, make sure you take the time to read and understand it. If you have doubts or questions at any stage of the process our team is here to guide you. We will also ask you to complete a patient questionnaire to allow us to understand your pet. The link to the form is here.
We will endeavour to carry out diagnostic investigations on the same day as your pet’s consultation. If surgery is required, it will generally be performed the following day, as long as this is in the best interests of your pet. Please note, we cannot always guarantee to keep to this timeframe.
We endeavour where possible to stick to appointment times, please understand that urgent cases may take priority when we are organising patient care. If you are unsure about any aspect of your pet’s referral, our client care team will be happy to help. Please do not hesitate to call us on 01924 908333.
Payment is requested at the time of treatment; this could be after the initial consultation or at the point of discharge. If you have insurance, we will work to guide you through the process. If your pet is not insured, you will be asked to pay a deposit on admission.
We actively encourage feedback to continuously build and improve our service. After an initial consultation or discharge from the hospital we will send you a survey request. We would appreciate your time to complete this, as all feedback is important to us.
If you would like to pass on any comments outside of the feedback survey, please email: firstname.lastname@example.org
We understand this can be a stressful time for you and your pet, we can offer a stress reliving bandanna which has been sprayed with a dog appeasing pheromone to help reduce anxiety. Please ask at reception for more details.
Our designated cat waiting area, is situated away from the Dog waiting area, it also has cat appeasing pheromone plug ins to help reduce anxiety.