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Client Care Lead

The Client Care Lead is an integral part of the Paragon team, with the main focus on providing excellent customer/client service throughout the end to end customer journey.

· Collaborative teamwork with all services within Paragon Referrals to enable high standards of clinical care to the pet, whilst providing excellent standards of customer service to clients/customers.

· Working confidently in all areas of the client/customer journey including the receiving of referrals from clients, booking of consults/procedures with customers, all aspects of the front of house customer journey on reception and insurance claim management.

· Identify areas for improvement in the service offered by the Client Care Team and make suggestions/support changes.

· Ensure appropriate use of the diary to ensure the highest and most efficient volume of consults is achieved, working collaboratively with the clinical teams.

· Maximise your working time to ensure you are working effectively and efficiently at all times.

Essential experience:

· Customer care and experience of working with a professional team.

· Microsoft Office programmes.

· Applying data protection principles in day-to-day work.

The role includes working weekends and bank holidays as part of a rota.

Application Deadline: 11/06/2021

Job Types: Full-time, Permanent

Salary: £19,000.00-£20,000.00 per year


  • Bike to work scheme
  • Company pension
  • Employee discount
  • Wellness programmes


  • Holidays
  • Monday to Friday
  • Overtime
  • Weekends

COVID-19 considerations:
All team and visitors are required to wear face covering, hand sanitiser stations are at various points throughout the building, plastic screens have been added between desks


  • GCSE or equivalent (preferred)


  • Customer Care: 2 years (preferred)

Work remotely:

  • No

Application details


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