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Client Care Lead

Full-time 38hrs

The Client Care Lead is an integral part of the Paragon team, with the main focus on providing excellent customer/client service throughout the end to end customer journey.

  • Collaborative teamwork with all services within Paragon Referrals to enable high standards of clinical care to the pet, whilst providing excellent standards of customer service to clients/customers.
  • Be professional and empathetic to our customers/clients at all times.
  • Work confidently, competently and promptly in all areas of the client/customer journey including the receiving of referrals from clients, booking of consults/procedures with customers, all aspects of the front of house customer journey on reception and insurance claim management. 
  • Resolve low level complaints from clients/customers to prevent further escalation.
  • Identify areas for improvement in the service offered by the Client Care Team and make suggestions/support changes.
  • Ensure appropriate use of the diary to ensure the highest and most efficient volume of consults is achieved, working collaboratively with the clinical teams.
  • Maximise your working time to ensure you are working effectively and efficiently at all times.
  • Prevent the generation of debt by following internal processes in relation to estimates, insurance and payments.

Essential experience:

  • Customer care and experience of working with a professional and skilled multi-disciplinary team.
  • Microsoft Office programmes.
  • Applying data protection principles in day-to-day work.

The role includes working weekends and bank holidays as part of a rota.

You can apply for this position via this website or send a CV and overing letter to

The closing date will be 6th October

Application details


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