COVID-19 Update

25 January 2021

We are operating as normal and happy to accept referrals!

As the COVID-19 situation evolves, we are continually reviewing
the resources we have available and the provision of services which are of most
need to our clients and their pets. 

Following the recent ‘stay at home’ and lockdown orders issued on 4th January 2021, we are continuing to offer as full a range of services for our patients as possible, while adhering to Covid-19 safety guidelines. We are open to support you and your needs.

Pet owners should attend their pre-arranged appointments unless they are contacted directly by us and advised otherwise.

Referring veterinary practices can continue to refer cases and call our team for advice.

If you are unsure whether to refer a patient, we would
be happy to discuss this with
you – please telephone us.

We continue to offer remote telephone or video consultations for patients
that may not need to be physically seen at the hospital or where clients may not be able to get to us. 

We continue to observe social distancing to protect
colleagues and clients, so all our consultations will also be via
telephone or video.  This may be immediately
before, a few hours or even the day before 
admitting your pet. Your pet can be admitted to the hospital for
examination before or following the call, as appropriate. 

We have been contacting all clients
whose non-urgent appointments were delayed by COVID-19 and are
booking them in to be seen over the coming few weeks.  

Please call us to find out more about any of these services and
how to access them. 

We will do all we can to support you and your clients. 

We have made this decision as the health and wellbeing of our
patients, clients and staff is our number-one priority. 

Thank you for your understanding during this time. 

Guidance for clients visiting our hospital: 

  • If clients
    have been exposed to COVID-19, had close contact with someone who has, or are
    experiencing symptoms (new persistent cough and/or fever), and have pets that
    need veterinary care, please call us. We will be able to advise them on how
    their pets can receive the care they need. 
  • If clients
    have been self-isolating with COVID-19 and have recently visited our
    hospital, please let us know as soon as possible. This is so we can implement
    measures to protect our staff and other clients. 
  • On
    arrival we are asking clients to wait outside and notify our reception team by
  • To
    protect our staff we are limiting access to our building.  Clients are only permitted to enter to use
    the toilet 
  • Our
    clinicians will conduct the verbal part of the
    consultation and consent process by telephone or video
  • A
    colleague will then come out to the car park to collect the patient. 
    Cat baskets – if secure – should be placed on the ground before stepping back
    to allow our colleague to pick up the basket. 
  • Pets should
    not be left unattended in cars – particularly on warm days. 
  • Clients
    are politely asked not to engage our staff in face-to-face conversation in
    the car park – further discussion should continue by telephone. 
  • Clients
    should remain outside the hospital until the consultation process has
  • If a pet
    is hospitalised with us, we are asking clients not to visit their
    pet at this time. 

We are following the government’s most recent advice regarding
the measures we need to take to help control the spread of COVID-19. 

Like many organisations we are making these changes for the
wellbeing of our staff and clients. It also allows us to reduce our use of
Personal Protective Equipment at this critical time for national supply into
the human healthcare sector.

RCVS Flowchart updated 19/5/2020